Customer Magic: The Macquarie Way
Narrated by Joseph A. Michelli
- Released
- March 26, 2024
- Length
- 4 hrs 24 mins
- Format
- Unabridged Audiobook
- Publisher
- Blackstone Publishing
"Customer Magic" explores how Australian telecommunications company Macquarie Technology has achieved remarkable, customer-centric success, capturing the attention of best-selling author Joseph A. Michelli. The book offers practical insights on identifying customer needs, building strong service teams, setting measurable goals, fostering innovation, and maintaining a growth mindset. It aims to provide valuable, transferable knowledge for organizations seeking to deliver exceptional customer experiences and sustainable growth.
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