Unleashing Excellence
Narrated by Kimberly Farr
- Released
- July 9, 2020
- Length
- 7 hrs 38 mins
- Format
- Unabridged Audiobook
- Publisher
- Ascent Audio
"Unleashing Excellence" provides practical, step-by-step guidance for business leaders seeking to develop a high-performing customer service culture. The book covers essential topics such as team training, measuring service quality, fostering accountability, and recognizing achievements, all structured around nine focused leadership actions. Fully revised with the latest tools and insights, it aims to help organizations move from good to great in customer service excellence.
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