The Experience Mindset
Narrated by Kaleo Griffith , Tiffani Bova
- Released
- June 6, 2023
- Length
- 6 hrs 30 mins
- Format
- Unabridged Audiobook
- Publisher
- Penguin Audio
This bestseller offers a comprehensive guide to simultaneously improving customer and employee experiences to drive unprecedented growth. Based on exclusive research and case studies, it emphasizes adopting an "Experience Mindset" that involves all stakeholders and leverages technology, culture, and processes. The book provides practical strategies, metrics, and insights on how leading companies create a balanced, interconnected approach to enhance both employee and customer satisfaction.
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