High-Tech, High-Touch Customer Service
Narrated by Sean Pratt , Micah Solomon
- Released
- April 11, 2013
- Length
- 6 hrs 7 mins
- Format
- Unabridged Audiobook
- Publisher
- Ascent Audio
In an era dominated by digital connectivity, "High-Tech, High-Touch Customer Service" offers practical strategies for businesses seeking to meet the evolving expectations of today's customers. The book explores key trends, social media rules, effective online complaint management, and the importance of self-service design, all while emphasizing the value of creating a strong company culture. Filled with insights from successful brands, it provides a clear guide to transforming casual customers into loyal supporters in both online and offline spaces.
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