Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
Narrated by Dr. Tony Alessandra
- Released
- February 21, 2013
- Length
- 28 mins
- Format
- Speech
- Publisher
- Alessandra & Associates, Inc.
In this engaging interview, Dr. Tony Alessandra speaks with Shep Hyken about the concept of "Moments of Magic" in customer service. Hyken emphasizes that merely satisfying customers is not enough, as it can lead to mediocrity and customer loss. He highlights the pivotal role of speed and consistency in delivering exceptional service that truly sets businesses apart.
RecentAudiobook tracks Shep Hyken and over 137,000 other authors for new releases.
Follow the authors you love and hear about every new audiobook the day it lands.
Related audiobooks
Dr. Tony Alessandra Interviews Mark Sanborn on Leadership
Mark Sanborn
Rich Dad's Investing Master Course
Robert T. Kiyosaki, Kim Kiyosaki
Rich Dad's Cashflow Quadrant
Robert T. Kiyosaki
Leadership Strategy and Tactics
Jocko Willink
Right Leader, Right Time
Robert Jordan, Olivia Wagner
Extreme Ownership
Jocko Willink, Leif Babin
Rising Strong
Brené Brown