The Emotional Experience
Narrated by Clarence Carter Boucher
- Released
- September 17, 2025
- Length
- 38 mins
- Format
- Unabridged Audiobook
- Publisher
- Jesse Dyer
The Emotional Experience: The Feeling Economy, and Why Brands That Emotionally Connect Win explores how organizations leverage the science of emotion to create impactful experiences and foster lasting customer loyalty. Drawing on insights from psychology, neuroscience, and business strategy, the book highlights the importance of emotional intelligence across various industries. Case studies from brands like Fairmont, Zappos, Disney, and Salesforce illustrate how emotional connection is embedded into their cultures and customer interactions.
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