Softening the Edge

"Softening the Edge" by Mimi Nicklin explores the importance of empathy as a vital, scientifically validated skill for modern businesses. It offers insights into developing authentic connections to navigate social and economic crises, motivate employees, and foster meaningful relationships with clients and communities. The book emphasizes that empathetic influence can transform both individual workplaces and the broader world, helping organizations future-proof and evolve in an ever-changing landscape.