The New Gold Standard
Narrated by Tom Parks , Joseph A. Michelli
- Released
- December 16, 2014
- Length
- 8 hrs 12 mins
- Format
- Unabridged Audiobook
- Publisher
- Brilliance Audio
"The New Gold Standard" offers an inside look at The Ritz-Carlton Hotel Company's approach to exceptional service and leadership. Through exclusive access to its executives, staff, and training facilities, bestselling author Joseph Michelli uncovers the core principles and innovative strategies that have set the organization apart. Filled with engaging stories and practical insights, the audiobook provides valuable lessons on creating memorable customer experiences and cultivating outstanding leadership in any organization.
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