The CX Imperative
Narrated by Eric Martin Reid
- Released
- August 5, 2025
- Length
- 4 hrs 7 mins
- Format
- Unabridged Audiobook
- Publisher
- Amplify Publishing
"The CX Imperative" offers a strategic blueprint for integrating customer experience into every aspect of a business, emphasizing the importance of a customer-centric culture for long-term success. Authors Mark Fithian and Jeff Rosenberg outline five key practices, from developing empathy-based insights to maintaining a culture of customer focus, helping organizations transform their approach and meet evolving customer expectations in a complex environment.
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