The Experience
Narrated by Kevin Young
- Released
- July 27, 2020
- Length
- 8 hrs 47 mins
- Format
- Unabridged Audiobook
- Publisher
- Ascent Audio
"The Experience" offers insider guidance on achieving Disney-level customer service by applying the I.C.A.R.E. model—Impression, Connection, Attitude, Response, and Exceptionals. Co-authored by Bruce Loeffler, a Disney veteran, and Brian T. Church, the book provides a practical framework to identify, assess, and elevate an organization’s customer experience. It explores how implementing these principles can transform customers into ambassadors and create a memorable, value-driven service environment.
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