Working with Difficult People, Second Revised Edition

This revised edition offers practical techniques for resolving conflicts in today’s complex workplace, addressing modern challenges such as technology, generational differences, and language barriers. It identifies ten common types of workplace troublemakers—ranging from bullies to connivers—and provides easy-to-follow scenarios, strategies, and phrases to help diffuse tensions and foster better understanding. The guide is a useful resource for navigating and managing workplace conflicts effectively.