Service Desk Manager's Crash Course
Narrated by Alexander Adams
- Released
- August 29, 2016
- Length
- 2 hrs 53 mins
- Format
- Unabridged Audiobook
- Publisher
- Make It Great Institute
Service Desk Manager's Crash Course, authored by industry expert Phil Gerbyshak, offers practical insights and accessible guidance for both new and seasoned help desk managers. Covering essential topics such as hiring, delegation, team-building, ITIL, performance measurement, and appraisals, the book emphasizes straightforward strategies and real-world examples. Its approachable style aims to empower managers to create a positive, productive support environment centered on effective metrics, apositive attitude, and enabling team success.
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