Performance Drivers

This book offers a practical and comprehensive guide to implementing the Balanced Scorecard concept in organizations, drawing on extensive experience and real-world case studies from prominent companies. It emphasizes a balanced approach to performance measurement that incorporates financial, customer, internal processes, and growth perspectives to align strategic objectives with long-term success. Suitable for managers, consultants, and academics, the book explores how the Balanced Scorecard can serve as a dynamic management system, adaptable to fast-changing business environments, and connects it to related areas like TQM, information systems, and intellectual capital.