Understanding Quality Management

This comprehensive book on quality management provides an in-depth look at the history, core principles, and best practices in the field, offering practical insights and real-world case studies. Covering foundational concepts as well as emerging trends like digital transformation and Quality 4.0, it serves as an essential guide for achieving organizational excellence. Authored by Laine Griffey, an experienced expert with over 20 years of diverse industry and operational knowledge, the book combines practical strategies with forward-thinking approaches to mastering quality management.