Interviewing Users, 2nd Edition

In this updated edition of Interviewing Users, Steve Portigal explores the essential skills and techniques of effective user research, emphasizing the importance of thoughtful questioning, documentation, and data analysis. The book provides practical guidance on conducting interviews, both in person and remotely, while also addressing issues like interviewer influence and personal bias. Through engaging anecdotes and real-world examples, Portigal offers valuable insights for making research impactful and meaningful within a business context.