Exceeding Customer Expectations
Narrated by Gary Telles
- Released
- January 16, 2007
- Length
- 8 hrs 20 mins
- Format
- Unabridged Audiobook
- Publisher
- Random House Audio
In EXCEEDING CUSTOMER EXPECTATIONS, business author Kirk Kazanjian shares the impactful strategies that helped Enterprise Rent-A-Car transform from a single St. Louis dealership into a $9 billion global leader. The audiobook emphasizes the importance of prioritizing customer and employee satisfaction as a pathway to success, highlighting practices such as actively seeking feedback, smart hiring, and fostering a collaborative workplace. By following Enterprise's philosophy of caring for its people first, listeners can glean timeless lessons applicable across various industries to enhance loyalty and drive business growth.
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