Extra Mile
Narrated by Kevin Pariseau
- Released
- October 9, 2018
- Length
- 7 hrs 42 mins
- Format
- Unabridged Audiobook
- Publisher
- Audible Studios
"Extra Mile" is a comprehensive guide to modern customer service, offering 500 essential tips divided into key areas like real-life scenarios, crisis management, and building customer loyalty. It provides insights into the customer service strategies of industry leaders such as American Express and Ritz-Carlton Hotels, as well as advice for delivering excellent online service. The book also features practical guidance on avoiding conflicts and negative reviews to help businesses enhance their customer experience.
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