The Toyota Way to Service Excellence
Narrated by Doug Greene
- Released
- August 11, 2021
- Length
- 15 hrs 41 mins
- Format
- Unabridged Audiobook
- Publisher
- McGraw Hill-Ascent Audio
In "The Toyota Way to Service Excellence," leading Lean experts Jeff Liker and Karyn Ross present practical applications of Lean principles tailored for service-based organizations. Aimed at professionals across all levels, the audiobook explores the renowned 4P model to help develop effective Lean practices that enhance customer satisfaction and operational efficiency. Featuring compelling case studies from various service industries, this insightful guide equips listeners with the tools and strategies necessary for continuous improvement and value creation in their services.
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