Fight Less, Win More

Master the art of negotiation with this practical handbook, a follow-up to the bestselling Never Split the Difference. Authors Jonathan B. Smith and Derek Gaunt introduce Tactical Empathy, a technique that enables you to understand and influence others seamlessly in everyday conversations. Learn to disarm defenses, uncover hidden motivations, and spot pivotal "Black Swans" that can pivot negotiations in your favor—all without compromising your integrity. This guide offers proven methods for achieving your goals and resolving conflicts across both personal and professional interactions.