The AI Revolution in Customer Service and Support
Narrated by Eric Burgher
- Length
- 16 hrs 54 mins
- Format
- Unabridged Audiobook
- Publisher
- Pearson Education, Inc.
"The AI Revolution in Customer Service and Support" serves as a practical guide for customer service professionals looking to leverage innovative AI technologies to enhance customer and employee experiences. It provides insights on integrating generative AI tools, including large language models, machine learning, predictive analytics, and gamified learning, into organizational practices. This audiobook aims to empower listeners with the knowledge and confidence needed to navigate the evolving AI landscape and optimize productivity within their organizations. A complimentary PDF is included with the purchase for added reference.
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