Social Capital in Healthcare

In Social Capital in Healthcare, author Thomas Lee, Chief Medical Officer at Press Ganey, presents a compelling framework for enhancing healthcare organizations by prioritizing social capital alongside financial management. The book emphasizes the integral nature of trust, teamwork, and high reliability, revealing how these elements interconnect with key management priorities such as safety, quality, and patient experience. Readers will explore themes like connectedness and reciprocity, and learn from successful initiatives at prominent institutions, making this a vital resource for healthcare executives and managers seeking to innovate and improve their organizations.