Mark Sanborn - How Leadership Makes the Difference

Mark Sanborn, an esteemed authority in leadership, team building, and customer service, leads Sanborn & Associates, Inc., an idea studio focused on cultivating leaders. As an international best-selling author and a recognized speaker, he has achieved the Certified Speaking Professional designation and was inducted into the Speaker Hall of Fame. Recently honored with the prestigious Cavett Award, Sanborn's insights are featured in this unedited interview, which includes references to past events to preserve the authenticity of the conversation.