The Big Store

In 1972, Sears, Roebuck, and Co. was a dominant force in American retail, contributing over 1 percent of the gross national product, but faced a dramatic decline in profits and stock prices. The appointment of Edward R. Telling as chairman in 1978 marked a turning point, leading to a remarkable resurgence by 1984. Award-winning author Donald Katz, with exclusive access to internal records and executives, narrates this captivating story of corporate turnaround, emphasizing the impact of strong leadership. This edition also includes an updated introduction by the author, enhancing the listener's experience.