Grace Under Fire

In this essential guidebook, Ellis Amdur equips healthcare and social services professionals with practical strategies to ensure safety when encountering individuals with psychiatric or substance use disorders exhibiting challenging behaviors. Focusing on behavior rather than diagnosis, the book discusses a range of troubling actions, from minor irritations to severe crises, and offers tailored de-escalation techniques for various situations. Amdur emphasizes the importance of maintaining personal integrity and calm, providing specific methods for managing tense encounters and cultivating a culture of safety within both professional and personal environments.