Customer Care Excellence
Narrated by Karen Cass
- Released
- November 30, 2017
- Length
- 10 hrs 56 mins
- Format
- Unabridged Audiobook
- Publisher
- Brilliance Audio
"Customer Care Excellence" offers practical guidance on developing and sustaining a strong customer service focus within a business. Covering strategic and operational aspects, it emphasizes the importance of employee engagement and creating positive customer interactions across all touch points. The updated edition also explores the influence of social networking on customer behavior and emotional connections with brands, providing insights on how to craft memorable customer experiences.
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