Crimes of a Missed Demeanor

This workbook, authored by best-selling author and MBA graduate Josh Soule, offers practical and updated customer service techniques designed to enhance professional interactions. Covering topics such as personalizing customer engagement, handling workplace conflicts, and managing difficult conversations, it aims to help readers develop their own strategies for improving service skills. With concise and impactful guidance, it serves as a valuable resource for those eager to revamp their approach and advance their careers.