Digital Customer Service
Narrated by Rick DeLisi
- Released
- December 21, 2021
- Length
- 5 hrs 35 mins
- Format
- Unabridged Audiobook
- Publisher
- Ascent Audio
"Digital Customer Service" explores the evolution of customer service from the era of call centers to today's digital landscape, examining how customer expectations and behavior have shaped this transformation. The book offers insights for business leaders and executives on balancing exceptional customer experiences, cost reduction, and revenue growth through digital initiatives. It provides a strategic roadmap for companies aiming to achieve true digital transformation in their customer service operations.
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