Author

David Jaffe

3 books, mostly business, for Berrett-Koehler Publishers and Brilliance Audio, 2008–2026

David Jaffe is an Australian customer-experience consultant, author, and co-author of business books on customer service and organizational design. He founded LimeBridge Australia and has written nearly 100 white papers, as well as co-authoring The Best Service Is No Service, Your Customer Rules!, and The Frictionless Organization with Bill Price.